Support Associate, Technology & Data Center

Giant Eagle Cranberry Corporate Office · 1 week ago

About the job

Job Summary Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures. THIS ROLE IS ON-SITE WORK MODEL AT OUR CRAFTON DATA CENTER LOCATION: 735 Beechnut Drive Pittsburgh, PA 15205 THE WORK SCHEDULE IS: Monday: 7 AM - 7 PM Thursday: 7 AM - 7 PM Friday: 7 AM - 7 PM Saturday: 10 AM - 2 PM Job Description Experience Required: 2-4 years of customer service or Information Technology Experience Desired: 2-4 years working in a call center, working in a retail environment or IT Dock. Experience Desired: Familiarity with...