Product Manager – Contact Center Authentication, Voice Biometrics & Fraud Prevention

Fairfax, VA · 4 weeks ago

About the job

Role Overview Daon is seeking an experienced Product Manager to lead and expand its contact center identity and voice fraud offering within TrustX. This role goes beyond general fraud product management – it owns the full contact center authentication and fraud prevention journey, including voice biometrics, synthetic voice and deepfake detection, phone and network intelligence, caller risk decisioning, agent and IVR workflows, fraud review, evidence capture, and step-up authentication. The strongest candidate has worked in or around the voice biometric, contact center fraud, conversational AI, call authentication, or CCaaS ecosystem – ideally at a contact center voice security provider...