Manager, Workforce Analytics

Plantation, FL · 1 day ago

$60,000 to $60,000 a year

About the job

Job Description: Our Opportunity: Chewy is looking for a Manager, Workforce Analytics to join the best customer service department in America. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency through strong workforce management knowledge. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer & agent-first mindset is critical for this role. What You’ll Do: - Develop, manage and coach WFM staff to build successful teams that deliver an exceptional customer and agent experience through workforce management knowledge, - Establish...